Frequently Asked Questions

General

Access is available every day of the week. To access your belongings, simply provide two hours advance notice between the hours of 10am and 3pm (need to call by 1pm and finish by 4pm) and your Big Box(es) will be ready for you when you arrive at the San Diego facility. There’s never a charge to access your storage!

Big Box Storage is open seven days a week. Representatives are available between the hours of 7:30am and 5:00pm Monday through Friday and weekend hours are from 7:30am to 5:00 pm (excluding major holidays). Existing customers may also access their account information and make payments online 24 hours a day.

Certainly. As you fill the Big Box(es), we can return to pick it/them up while also delivering additional ones if needed.

Initial delivery and pickup with the company’s standard service area is free with the commitment to a three-month minimum storage term. If you’ll be storing for less than three months, a $99 delivery/pickup fee applies. For additional details, feel free to view all the company’s great rates as listed on our rates page.

Each Big Box measures 8′ x 5′ x 7′ (L x W x H exterior) and can typically hold one room of contents. Should you need additional space, multiple Big Boxes can always be delivered. Should you need assistance in determining how many Big Boxes you may need, please utilize the online storage space estimator or contact a representative at (619) 353-5995.

No. As the rental agreement can be emailed to you for your-e-signature and payment can be made over the phone/online, your presence is not required at the time of delivery or pickup. If you are not going to be home, you’ll need to provide details on precisely where you would like to have the Big Box(es) placed at your address.

Simply complete the brief online scheduling form or contact a representative at (619) 353-5995. Select a convenient delivery date and time that works best for you and the company will be pleased to accommodate it. The rental agreement can be signed at the time the Big Box is delivered at your address.

The Big Box Storage delivery drivers rarely have difficulty in finding a suitable spot for the placement of the Big Box(es). Typically, two Big Boxes can be placed anywhere a car would otherwise fit.

There is a limit of 2,000 pounds. Generally speaking, this limit is sufficient for most household items.

While Big Box Storage does not actually participate in the loading process, we work with several moving companies that can handle the task for you. The loading would then take place in conjunction with the delivery of the Big Box(es). Please speak to a representative at (619) 353-5995 if you would like an introduction to one of our moving partners.

While telephone support is always available at (619) 353-5995, you will also find the storage space estimator to be quite helpful. Further, please note that you’ll only end up having to pay for the number of Big Boxes that you actually use (not necessarily the number that is delivered).

While the Big Box Storage staff is always cautious while transporting belongings, it’s recommended that you load the Big Box just as you would load a truck. Place heavier items on the floor and fill in the upper areas with lighter pieces. This will minimize shifting that would have otherwise occurred. As with any move, protective materials (bubble wrap, moving pads, etc.) can also be utilized. You may also order packing supplies when scheduling your Big Box delivery online.

Yes, whether you need months or merely hours to load your items into the Big Box, the length of time during which the Big Box is at your address is entirely up to you. During the loading period, each Big Box is covered by a weather-resistant cover that protects the container and its contents against the elements.

Yes! We provide a weather-proof covering for your Big Box to protect your belongings from the elements during loading, storage at your location, and transport.

Each Big Box measures 8′ x 5′ x 7′ (L x W x H exterior) and can typically hold one room of contents, and we can deliver as many Big Boxes as you need! If you’re worried about not having enough space, don’t sweat it! Just order an extra Big Box and you’ll only pay for what you use. Should you need assistance in determining how many Big Boxes you may need, please utilize the online storage space estimator or contact a representative at (619) 353-5995.

While not insurance, we offer an optional protection plan for your stored goods.

Portable Storage

Big Box Storage offers the convenience of delivery and pickup, the physical security of modern technology in its San Diego facilities, and rates that are backed by a low price guarantee.

Our rental rates are backed by a low-price guarantee. You’ll also enjoy free delivery and pickup with a three-month minimum storage term. Call for pricing today!

Delivery and pickup with the company’s standard service area is free with the commitment to a three-month minimum storage term. If you’ll be storing for less than three months, a $99 delivery/pickup fee applies. For additional details, feel free to view all the company’s great rates as listed on our rates page.

Extremely secure. In addition to on-site staffing, our indoor Big Box Storage facility also provides for anti-theft protection including motion, perimeter alarms, and video surveillance.

The main Big Box Storage facility is located at 7077 Consolidated Way, San Diego, CA 92121.

A storage unit (or rather a “Big Box”) is delivered right to your address – no need to rent, load, or unload a truck. Load the Big Box at your own pace and, once you’ve finished, it will be picked up for accessible storing within one of the company’s secure, local storage centers.

Long-Distance Shipping

Big Box Storage also provides long distance shipping services for customers that are moving from San Diego County. Once the Big Box is loaded, the company can then ship it to you in any major metro area across the U.S. Additional long distance shipping details, including rates, are readily available.

Yes, we can support you with long-distance moves to Alaska and Hawaii. Contact a Big Box representative by phone at (619) 353-5995 for rates and details.

We are only able to offer shipping within the U.S. at this time.